If you’re not using live chat software solutions to connect with your website visitors, you’re missing out on an easy way to build relationships and endear your visitors to you with high-quality customer service. When you consider that more than half of consumers prefer to live chat instead of calling a business for support, live chat is no longer an option, it’s a must. In fact, 41% of consumers expect websites to offer live chat.
即时聊天已经存在自70年代。野生动物对吗t? But the “Talkomatic” of 1973 is a far cry from the brilliant live chat software solutions available today. But not all live chat software is the same. Before you grab the first live chat software solution that comes up in your Google search, check out this article for all the details on the features and pricing for 9 of the best live chat software solutions for 2022.
在进入列表之前，让我们看看您的业务需要将实时聊天添加到您的网站所需的一些原因。
9 Best Live Chat Software Solutions for 2022 (Free and Paid):
Benefits of Live Chat Software
Live chat is one of the most cost-effective and time-effective ways to communicate with your customers and other website visitors. Not only can single agents handle several conversations simultaneously but customers are also able to continue what they’re doing on their computers while still getting the assistance they need.
另外，实时聊天对话实时进行。这可以帮助访问者迅速解决问题，以便他们可以完成购买并度过一天。根据Econsultancy，79％的实时聊天用户喜欢这种媒介，因为他们会得到快速，及时的响应。通过在您的网站上添加实时聊天软件解决方案，您将享受以下一些好处：
- Faster resolution.According to SuperOffice, emails can take 12–17 hours to get a resolution, but the average response time for live chat is 2 minutes.
- More sales and conversions.Live chat canboost conversion rates经过40% and average order values by 10%.
- Greater customer satisfaction.Live chat has a satisfaction rate of 92%.
- 更好的客户忠诚度和信任。63% of customers who used live chat said they were more likely to come back to that website again and 62% said they were more likely to purchase from that website again, according to eMarketer.
How to Choose the Best Live Chat Software Solution
With all the live chat software solutions out there, how do you choose the best one for you, your business, and your customers? To get it right, there are a few things you’ll want to look at a couple of things: the type of live chat software, and the main features it includes.
Types of Live Chat Software
There are two basic types of live chat solutions. The first, stand-alone live chat solutions, offer only live chat and the features you need to use live chat with your website visitors. The second is an all-in-one customer service tool that has live chat as well as other customer service tools like support ticketing,social media integration，知识基础等。如果您认为将来可能想要这些功能，那么最好的选择就是从一开始就选择一个多合一的解决方案。
实时聊天软件的主要功能
实时聊天软件比实时聊天更多。为了为您选择最佳的实时聊天软件解决方案，您需要确保其具有帮助代理商和客户所需的功能。一些实时聊天软件解决方案甚至包含可帮助您预期网站访问者需求的功能，以便您可以主动与他们互动。
在本节中，我们将在选择实时聊天软件时讨论一些关键功能。
- Automated messages.发送消息可以主动地帮助您捕获访问者，然后根据他们的行为离开您的网站。
- 罐头响应。如果您一遍又一遍地处理许多相同的问题，那么能够节省罐头的回答是一个巨大的时间，并确保您的答案保持一致。
- Contact forms.With forms, you can collect contact information before starting a live chat conversation. This is helpful if you get cut off or want to follow up with the visitor later or get permission to add visitors to youremail marketing list。
- 广播。如果您想向网站访问者发布有关新闻或功能的公告，则具有广播功能的实时聊天解决方案很有帮助。
- Ratings.让用户对他们的实时聊天体验进行评分可以使您对代理商或如何chatbotsare doing.
- Widget customization.机会是，您希望实时聊天解决方案与您现有的品牌和网站设计。A live chat software that offers customization of your chat windows will help it feel like a cohesive part of your platform.
Now that you know more about the types of live chat platforms and features you might come across, let’s dive into our list of live chat solutions.
9 Best Live Chat Software Solutions
这是我们找到2021年最佳的实时聊天软件解决方案。
1。酥脆
酥脆is a France-based live chat software solution with tons of features. It has a team inbox to gather all customer conversations in a single place, making it easier for anyone on your team to step in. Like Drift, Crisp can send automated messages to potential leads to get them into yourmarketing funnelquickly.
我们真正喜欢的是live-t脆的特性之一ranslate. With this feature, you can translate real-time conversations, replying to visitors using your own language, and automatically translating to the visitor’s language.
酥脆Key Features:
- 构建高级聊天机器人方案以使客户自动化自动化
- Share files, images, and documents directly from the chat widget
- Connect the Crisp Live Chat to social networks like Messenger and Twitter
- Create personal and modern conversational experiences using GIFs and videos
- 用户可以访问帮助文章并直接从我们的实时聊天中解决问题
酥脆Pricing:
Crisp提供了一个免费的计划，其中有两个座位。付费计划起价为$ 25/月/网站。
2。助手
助手is an all-in-one customer service platform that includes a live chat solution. It offers a broad selection of customer service tools, but the focus of the software is definitely live chat. It offers a customizable chat widget and the standard live chat features you’d expect like chat ratings, file sharing, canned responses, etc.
您还可以在移动设备上下载HelpCrunch应用程序，并在偶然到达的任何地方支持客户。
助手Key Features:
- See what your customers are typing before they hit “Send”
- Automatically send chat rating to visitors after closing conversation
- Share files with your customers to speed-up support
- 从一个地方管理所有渠道的客户对话
- See visitor's personal and behavioral data (e.g last page)
- Automatically send chat transcripts after closing a conversation
HelpCrunch定价：
HelpCrunch定价分为两个层：实时聊天和实时聊天 +电子邮件。每年收费时，实时聊天计划的起价为$ 12/月/用户（实时聊天 +电子邮件每年$ 23/月/用户每年收费）。
3。LiveChat
LiveChat is one of the oldest live chat software solutions and it shows with the level of sophistication in the software. It’s powerful and robust, offering an excellent set of features. LiveChat also has detailed reports for team performance and customer satisfaction and integrates with more than 170 other tools.
当然，有标准功能，例如罐头响应，自动消息，聊天等级等。但是，LiveChat还允许您向用户发送带有图像和按钮甚至旋转卡的卡片的卡。
LiveChat Key Features:
- See what your customers are typing before they hit “Send”
- Add tags to your chats to give them context (and filter reports using those tags)
- 使用过滤器快速查找存档对话
- Agents can work as a team and transfer chats when necessary
- 使用醒目的人使聊天小部件在您的网站上脱颖而出
- Add Chat Boosters to let customers complete actions that don’t involve talking to your team
LiveChat Pricing:
LiveChat pricing starts at $16/month/agent when billed annually.
4。Olark
Olark is a reliable live chat software solution with a no-nonsense approach. It includes canned responses, chat forms, and automated messages, as well as a real-time visitor list so you can see who’s browsing your website (and reach out to them proactively).
While Olark’s customization settings are a bit limited, you can use attention grabbers to attract visitors’ attention and get reports on your team’s performance and customer satisfaction rates.
Olark Key Features:
- Easy-to-configure live chat automation rules
- 详细的实时聊天报告，实时更新
- Full access to your complete transcript archive
- Custom chatbox forms to collect information from your visitors before a chat begins
- Start a conversation with anyone browsing your website
- 提供与访客共同浏览的购买，购物，支持和其他任务的个人体验
Olark Pricing:
Olark pricing starts at $15/month/agent when billed for 1 year, or $12/month/agent for a 2-year subscription.
5。Intercom
Intercom is an all-in-one customer communication tool built with sales in mind. You can use it to route leads to your sales team (or specific salespeople), continue messaging in email, or target visitors by their browsing behavior. Intercom’s live chat widget offers a knowledge base, chatbot, news integrations, and more, making it a ridiculously robust customer support software.
对讲可以帮助capturing and converting leads, onboarding, engaging, supporting, and retaining customers, and offering self-service options.
Intercom Key Features:
- Automatically assign sales inquiries and support requests to the right teams and individual teammates
- Automatically qualify, prioritize, and route leads 24/7 with Custom Bots
- 提供24/7的支持，并通过分辨率机器人提供33％常见问题的实时答案
- Provide real-time support at scale with a collaborative inbox, automation, and proactive self-service
- Introduce customers to your product with guided experiences
- 欢迎目标帐户到您的网站，并立即将其连接到销售
对讲定价：
The Start plan is priced at $39/month. You’ll pay extra for things like Product Tours, Advanced Lead Generation, Advanced Customer Engagement, and Advanced Support Automation.
6.Zendesk Chat
Zendesk于2007年最初是票务系统，并在购买Zopim后稍后添加了实时聊天功能。尽管其实时聊天产品可能会有些限制，但它确实包含了您期望看到的所有常规聊天功能（聊天路由，标签，罐头响应等）以及旨在使用服务台解决方案的功能。
Zendesk offers a great selection of reports on customer satisfaction, site analytics, and agent performance, but to track them in real-time you’ll need an Enterprise subscription.
Zendesk Chat Key Features:
- 向客户发送目标和基于行为的消息
- Use pre-chat forms to ask visitors for their contact information before starting a chat
- 监视网站访问者及其浏览页面
- Use chat ratings to gather feedback that will help you improve your performance
- 使用聊天机器人自动化简单，耗时的任务
Zendesk聊天定价：
Zendesk offers a limited free plan. Paid plans start at $14/month/agent.
7.Help Scout
Help Scout is another all-in-one solution with a great feature set. It has canned responses, tags, and private team notes, as well as a Help Bot thatcollects emails，代替标准聊天表。您还可以使用帮助侦察兵根据他们的数据向访问者发送目标消息传递活动。
Help Scout has an integrated knowledge base that offers users a great self-service solution. In the chat widget, users can choose between “Ask” (live chat) and “Answer” (knowledge base) options.
帮助Scout关键功能：
- 在共享收件箱中管理所有电子邮件，聊天和电话交谈
- See who else is viewing or replying in real-time to avoid duplication of efforts
- Use the sidebar to see everything you need to know about the user
- Manage phone, email and chat conversations all from a single mailbox
- Trigger messages based on one or more conditions that you set
Help Scout Pricing:
Help Scout’s pricing starts at $20/month/user when billed annually.
8.Tidio
Tidio is one of the free live chat software solutions featured on our list. It integrates with email andFacebook Messengerand lets you add up to 3 agents to your account. It also offers canned responses, customer profiles, email forwarding, and more. The free plan even includes basic trigger-based chatbot scenarios to engage with visitors and pre-qualify them.
Tidio also includes live visitor tracking and new visitor notifications that let your agents respond to activity as it happens on your site.
Tidio关键功能：
- Use browser, desktop, and mobile apps to provide customer service wherever you are
- 自定义聊天小部件以匹配您的品牌
- See who is browsing your website in real-time
- Automate chats with AI
Tidio Pricing:
Tidio offers a free plan. Paid plans start at $18/month.
9.t
tis pretty much the ultimate in free live chat software solutions. They make their money by offering outsourced chat agent solutions. This is a free live chat solution that offers literally everything you need: triggered automated messaging, canned responses, message sneak-peek, live visitor tracking, tags, departments, visitor information, and a whole lot more.
自定义选项非常有限，但是TAWK对您可以拥有多少代理或聊天档案的时间没有限制。
tKey Features:
- Deliver personalized and real-time customer service
- Monitor traffic on your website in real-time
- Initiate a chat with your website visitors and app users proactively
- Frictionless conversational eCommerce
tPricing:
Tawk是100％免费的实时聊天软件解决方案。
What Is the Best Live Chat Software for You?
Live chat software is a must for today’s instant gratification world. Customers want instant solutions to their problems and if you’re not going to provide answers to their questions quickly, your competitors surely will. Fortunately, you now have 10 of the best live chat software solutions to choose from. Do yourself a favor and choose a live chat solution today.
超过30.000个营销专业人员依靠我们来获取新闻。不是吗？
Subscribe to the world’s #1 influencer marketing newsletter, delivered bi-weekly on a Thursday.
