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Your customers must understand that you have no control over what others post on your brand’s social media wall. Wrong.
您应该做工作以清理追随者的行为。并非所有的社交活动都是社交活动，可能会破坏其他用户的在线体验。无论是简单的垃圾邮件还是种族诽谤或裸露的垃圾邮件，您的品牌都有计划应对这些现实的关键。
The best course of action is to invest in a social media management tool that includes内容适中作为功能或将任务外包给训练的社交媒体主持人。如果您不知道从哪里开始，这里有15个解决方案，您可以查看。有些人完全依靠软件，而另一些人则喜欢将其留给受过训练的人类。
可用于更安全的用户体验的15个社交媒体审核工具：
15 Social Media Moderation Software Solutions and Tools
1.NapoleonCat
如果您在广告的评论中收到大量的仇恨评论或垃圾邮件，则拿破仑猫是一个很好的工具。借助他们的自动调节解决方案，您可以自动删除在Facebook（有机帖子和广告），Instagram（有机帖子和广告）和Facebook Messenger上共享的垃圾邮件（如链接的注释）。
However, good customer service is more than just taking care of inappropriate comments shared on your social media pages. It also means that you need to be quick to reply to questions and NapoleonCat can help with that too.
关键功能/服务包括：
- 无限auto-moderation rules
- 内容过滤器的社交收件箱
- 内置翻译功能
2.Pattr.io
Pattr的平台受到飞行中心和生命线等著名全球品牌的信任和喜爱会话人为我ntelligence（AI）无缝地进行客户对话，以创造更好，更具吸引力的体验。这样做的一种方法是确定在您的社交媒体平台（Facebook，Twitter和Instagram）上发布的不必要的内容，使您能够采取相关的措施。188滚球地址它提供了与电子邮件和其他第三方通信工具（例如Slack）的集成，因此您会通过频道通知您发现最方便的消除了更改现有工作流程的必要性。
关键功能/服务包括：
- 文本和图像分析（包括表情符号）
- Comment moderation powered by AI
- 统一的收件箱
- 数据驱动的见解
3.榨汁机
榨汁机is trusted by thousands of businesses of all sizes and their client list includes names like Lyft, McDonald’s, and Ralph Lauren. Included in all its paid plans is social media moderation and filtering functioning.
借助此功能，您可以将所有社交媒体帖子组合到统一的提要中，然后将其嵌入到网站上。这样，您可以策划，但也可以调节您在网站上显示的内容，使您拥有全部控制。根据所需的控制级别，您可以选择将所有帖子发送到适度，然后从那里您可以手动批准或拒绝他们在您的提要上进行直播之前，或者可以让Juicers自动对其进行调节。
关键功能/服务包括：
- 亵渎阻滞剂
- Duplicate post prevention
- 社交媒体审核过滤器拒绝某些帖子
- Content curation
4.WebPurify
WebPurify’s goal is twofold. They want to protect your users and, by doing so, protect your brand. They’re driven by their belief that everyone, especially children, need a safe experience when browsing social media and other websites.
They’ve created three main tools: a profanity filter, photo moderation tool, and video moderation tool. All three these tools can easily be integrated with a project that uses user-generated content (UGC) and can be used to moderate any web-hosted photo or video, including social posts, avatars, product photos, and profile pics. Also, all live moderation gets completed by their trained in-house team. So, there’s a human touch.
关键功能/服务包括：
- 支持15种语言的亵渎过滤器
- 照片和视频适度
- 进攻意图检测
5。回应学
After spending 20+ years working in the digital sector, Respondology’s team decided to turn their skills to eliminating some of the bad that comes with social media. So, they made it their mission to create technology that will help to reduce the hateful content posted online like anti-LGBTQ comments.
It’s mainly used by consumer brands, like GoPro, and pro sport leagues. Using a combination of AI filtering technology and human moderators, they can remove as much as 97% of the negative and abusive comments. In fact, the majority of comments need human review and they have a team of 1,000+ US-based moderators in place just for that. So, you can rest assured knowing that they will also detect nuances to offer you better protection.
Plus, it’s discreet. Abusive comments are hidden from all social users, except the actual person who posted the comment.
关键功能/服务包括：
- 实时数据
- Keyword and emoji filtering
- Ability to add customized keywords
- Trend tracking and analysis
6。besedo
Founded in 2002, Besedo has helped online businesses to create a safe experience for their clients that encourages customer loyalty. As you would expect from a company that’s been in business for two decades, they’ve managed to build an impressive client list that includes world-class brands like Change.org and Airtasker.
Each day, they moderate thousands of videos, images, and social media posts. Not only can their team moderate all types of content, but they can also moderate content in over 20 languages.
像我们列表中的其他一些社交媒体审核解决方案一样，它同时使用了技术和人工审核。这意味着您将获得两全其美。
关键功能/服务包括：
- AI自动化和手动自动化
- 全面的过滤器管理
- Nudity filters
7。Amazon Rekognition
Amazon Rekognition’s API can be used to moderate social sites, blogs, photo-sharing platforms, and forums. It uses deep learning to identify any suggestive or explicit content like a rude sign in an image. Not only will it flag videos or images, but it will also create a hierarchical list with subcategories for better control. While you’ll still need some form of human moderation, it can reduce your workload by a lot and you’ll only have to review about only 5% of the total volume in the end.
关键功能/服务包括：
- Face detection and analysis
- 图像检测中的文本
8。ICUC
Trusted by more than 250 international brands that include names like Unilever, Google, and Air Canada, ICUC is one of the leading (and oldest) names in social media community management and digital customer care. Whether you need help with simply strategizing or social media moderation, they serve a wide variety of industries including pharma, gaming, and automotive. With regards to their social media moderation services specifically, their team works round the clock in more than 50 languages across all social platforms (including Facebook, Twitter, Pinterest, and Instagram) to help protect your brand’s reputation.
关键功能/服务包括：
- Video and photo moderation
- 文本适中
- 比赛适度
9。Liveworld
Liveworldisn’t a software solution per se, but rather a digital agency that offers moderation services as part of their offering. It leverages both human beings based in the US and sophisticated technology to help protect brands and their customers 24/7/365.
Their social media moderation services can take care of large-volume/multi-language brands. It can quickly moderate a bulk of UGC across one or more social channels.
关键功能/服务包括：
- Round-the-clock global coverage with 70 language/country combinations
- Engagement and response services
- Social customer experience
- 社区监控和节制
- 节制和参与报告
10。社区换两顶帽子
CommunitySift is powered by Two Hat and is trusted by well-known brands like Roblox. In short, it offers an AI-powered content moderation platform that helps their clients across various social networks to create safer user experiences. It can classify and filter usernames, messages, videos, and images. If something requires human moderation, it will escalate that piece of content. This triaging of reports is especially useful giving you extra peace of mind knowing that certain content will be prioritized for review.
关键功能/服务包括：
- 用20种语言聊天过滤
- 基于策略的用户名，图像，视频和实时流
- Self-serve reports
- Data analysis
- 内容升级
- Flexible workflows
11.taggbox
Trusted by thousands of international brands like PayPal, Marvel, and Microsoft, Taggbox is one of the leading social media aggregator tools that also has a social media moderation feature. You can either use the auto-moderation or manual-moderation option. It also has all the other features that you expect such as a profanity filter, profile moderation, and image, video, and reviews moderation. Plus, you can use it for all the main social channels.
关键功能/服务包括：
- 任何类型的内容审核
- Profanity filter
- 配置文件适中
12.适度工具
When Moderation Tool started, its goal was to offer real-time moderation for outdoor interactive campaigns in Times Square. It has expanded its offering to include social media moderation functionality too and has grown its client list to include well-known names like Reuters and Disney.
You can integrate it with Facebook, Twitter, and Instagram and their team of live operators will edit content and filter for profanity. It will also filter content for competitor hashtags and URLs and negative sentiment. So, if other companies spamming your Facebook page is one of your biggest worries, this might just be the solution.
关键功能/服务包括：
- Profanity filter
- 竞争者主题标签过滤
13.任务
Taskus是屡获殊荣的BPO，为各种行业提供服务，并提供广泛的服务。如果您特别需要信任和安全的帮助，他们的内部团队将有近6,000名员工帮助您为目标受众创建安全的在线环境，但仍然使用户有机会表达自己。它不仅可以帮助您识别和删除有害帖子，而且还将审查，研究和分析内容以获得相关性和准确性。除了社交网站外，它还为游戏和约会网站以及在线市场提供用户生成的内容适度。
关键功能包括：
- 内容适中
- 实时客户支持
- 政治广告节制
- 预防诈骗
- Copyright claims
- Profile impersonation detection
- Abuse detection
14.ModSquad
ModSquad (formerly called Metaverse Mod Squad) was founded in 2007 by a lawyer from Silicon Valley. So, already you have two key ingredients needed to build a robust moderation tool – a background in tech and law. In fact, before social media was as nearly huge as it is today, they’ve been helping brands to deliver safe social media experiences.
One of their selling points that deserve special mention is that they use cross-platform as well as channel-specific tactics. Plus, they will also customize their CX services to match your brand. By taking into consideration the context of your brand, their team of moderators know what to look for to prevent issues down the line.
关键功能包括：
- 适度指南分析和发展
- 社交聆听
- 跨平台战略规划
- Username moderation
15。hootsuite
对于社交媒体审核，Hootsuite用户可以免费使用Smart Mederation应用程序。简而言之，这是一个AI软件平台，可提供实时监视和自动审核。您可以将所有配置文件添加到一个智能调节帐户中。这样，您可以通过单个仪表板来调节所有这些。它还使您可以阻止不需要的用户和垃圾邮件发送者。他们的软件的准确率超过95％，是针对TechCrunch和The Washington Post等发布领导者的社交媒体监视器应用程序。
关键功能/服务包括：
- Detection of inappropriate/illegal comment
- 支持Facebook，Instagram和YouTube
包裹东西
Strong content management is one of the emerging trends in social media management and, moving forward, it will become even more important for brands to handle negative comments and posts with the necessary speed and tact. Though, that’s just one of the manyjobs of an SMM team(someone still needs to create the authentic content that deserves to be on your social profiles and then analyze it, after all).
对于一个人来说，社会节制太多了。这不仅是耗时的，需要立即采取行动，而且如果员工围绕自己的唯一一件事就是所有负面的东西，它也可以降低员工的士气。
The solution – invest in a software solution or a team of moderators who’ve been trained to deal with inappropriate content. Your brand deserves it and so do your customers.
